Return, Refund & Cancellation Policy

Draft for review — last updated [date].

Cancellation

You can request cancellation before your order is shipped by contacting us or from My Orders. A full refund is made to your original payment method. Orders that have been shipped cannot be cancelled; please use the return process instead.

Returns and exchanges

You may request a return or exchange within [7] days of delivery from My Account → Returns if:

the item received is damaged or defective, or
you received a different item from what you ordered, or
[you wish to exchange for another saree — subject to availability].

Items must be unused, unwashed, unaltered (blouse piece uncut), with original tags, Silk Mark label and packaging intact.

Not eligible

Sarees with fall/pico work, stitched blouses or any alteration.
Natural handloom variations in colour or weave.
[Items bought during clearance sales, if so marked.]

Process

Raise a request with photos within the return window.
Our team reviews it within [2] working days and arranges pickup or shares the return address.
Once we receive and inspect the item, we process the refund or exchange.

Refunds

Approved refunds are made to the original payment method through CCAvenue within [5–7] working days of approval. Your bank may take a few more days to show it. Original shipping charges are refundable only for damaged, defective or wrong items.

ePattu purchases

Under the Ellorukkum Pattu scheme rules, amounts paid into the scheme are redeemable only against sarees and are not refunded as cash.

Contact

Grievance Officer
[Name], [Designation]
Thirubuvanam Silk Handloom Weavers Co-operative Production and Sale Society Ltd., 55, Sannathi Street, Thirubuvanam, Kumbakonam – 612 103, Tamil Nadu
Email: [grievance email] · Phone: [phone]
We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.